1. Introduction

Your privacy matters to Education Vet (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services (“Services”). By using the Services, you consent to the data practices described here.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly:

• Name
• Email address
• Billing & payment information
• Username and password
• Enrolled courses
•  

2.2 Cookies & Tracking

We use cookies to improve your user experience, analyze traffic, and personalize content. You can disable cookies in browser settings, but some features may not work.

3. How We Use Your Information

We use your data to:

• Provide and manage your account
• Process payments and course enrollments
• Communicate updates, support, and marketing (with consent)
• Improve Services and personalize content
• Detect fraud and protect security

6. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your information as long as necessary for business or legal purposes, including account maintenance, compliance, or dispute resolution.

8. Your Rights

You may:

• Access your personal data
• Correct inaccuracies
• Request deletion (subject to legal obligations)
• Opt-out of marketing communications

To exercise these rights, contact: info@educationvet.com

8. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect or maintain information from minors.

9. Changes to Privacy Policy

We may update this policy. We will notify users of material changes via email or website notice/updates.

10. Right to Cancel / Right to Refund

• You may request a refund within 7 days of purchase, provided no significant access/use of course content has occurred.
• Refunds are granted at Education Vet’s discretion if less than 10% of course content has been accessed.

11. How to Request a Refund

Contact via Email for support within 7 days of purchase: info@educationvet.com

Include:

• Your name
• Course purchased
• Purchase date & order number
• Reason for refund request

12. Refund Processing

Refunds are processed within 5–10 business days to your original payment method/account. You will be notified when approved.

13. Exceptions

Refund requests after 7 days will not be accepted unless special circumstances apply (e.g., technical issues). Education Vet may approve extensions at its discretion.